Fast, Affordable Digital FNOL Now Possible with Insuresoft-Liberate Pre-Integration

In a groundbreaking move aimed at enhancing policyholder experience and driving operational efficiency, Insuresoft and Liberate Innovations Inc. (Liberate) have finalized a pre-integration between the Liberate digital First Notice of Loss (FNOL) solution and the Insuresoft policy administration system.

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This pre-integration empowers carriers and MGAs using the Insuresoft policy administration platform with a highly accelerated and affordable option for implementing an AI-powered, digital FNOL.

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Insuresoft client, Allied Trust Insurance has already leveraged the pre-integration to go live with a sophisticated digital FNOL in just six weeks. “The timing meant a lot to us. Our goal was to be live with digital FNOL by June 1, prior to the 2024 hurricane season,”  Vice President of Claims, Ron Ligocki explains. He describes the implementation process as “transparent, seamless and friction-free.” Since going live, the Allied Trust digital FNOL is running smoothly and has garnered a 22% digital FNOL adoption rate.

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At the core of the Liberate-Insuresoft pre-integration lies a commitment to empowering policyholders during one of their most vulnerable times – when experiencing the impact and devastation of a claim. With Liberate’s insurance-tailored AI workflows, Insuresoft clients can now compete and serve policyholders more effectively with the following advantages:

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• Elevated Service Experience: The new, AI-driven FNOL interfaces will enhance usability and accessibility, providing claimants with the support and guidance they need, ultimately increasing the likelihood of policyholder satisfaction and retention.
• Smarter Labor Deployment: Enabling insureds to self-report their claims through AI-powered FNOL platforms greatly reduces the burden on insurers’ call centers. Call center talent can be deployed to areas that need a human touch.
• Enhanced Accuracy and Consistency: Structured FNOL data transfer directly into the Insuresoft system eliminates data entry and minimizes errors and discrepancies.

“We are excited to partner with Insuresoft to provide a smarter, AI-powered FNOL workflow. Now, Insuresoft clients can easily offer their policyholders a best-in-class claims journey and set the stage for faster claim resolution and improved policyholder retention,” says Liberate CEO, Amrish Singh.

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CEO of Insuresoft, Nancy Schulte added, “This collaboration exemplifies our commitment to leveraging cutting-edge technology to drive positive change. Together with Liberate, we are empowering our clients to elevate their operational efficiency and policyholder services.”

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Together, Insuresoft and Liberate are making it easier for insurers and MGAs to deliver on the promise of insurance – at First Notice of Loss, when it matters most.

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About Liberate Innovations Inc
Liberate builds fully trained and integrated AI Agents that interact over Voice, SMS, Email and Digital and can resolve complex, multi-faceted requests – tasks that could only be performed by trained professionals in the past. Liberate’s AI Voice Agent has revolutionized the insurance industry by seamlessly answering phone calls, collecting quote information, receiving FNOLs and servicing customer requests in an empathetic, humanlike manner. Liberate’s affordable and customizable AI solutions typically deploy in weeks with almost no integration overhead and have been proven to overcome labor challenges while enhancing policyholder service levels for retail agencies, MGAs and carriers.

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About Insuresoft
Insuresoft provides mission-critical core technology systems for insurance companies and managing general agents. Through its industry-leading Diamond digital platform solution, Insuresoft drives efficiencies across policy administration, claims management, billing, data warehouse & analytics functions – enabling insurers to focus on increasing business growth, enhancing brand differentiation, and optimizing digital agent and policyholder engagement. Diamond handles all P&C lines of business including Personal, Commercial, Farm, Specialty and Workers’ Compensation. With a growing ecosystem of partners, Insuresoft accelerates the integration and innovation required by insurers to meet competitive market demands. For more information, visit https://www.insuresoft.com/.

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https://www.insuresoft.com/discover/news/press-release/fast-affordable-digital-fnol-now-possible-with-insuresoft-liberate-pre-integration/

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