Branch Selects Liberate’s Voice AI for FNOL and Digital Customer Experience

Liberate’s Ryan Eldridge on Transforming Insurance with AI

In this episode of the Insurance Experience podcast...

Liberate Voice AI Proves Game Changing for Silvester Insurance Advisors

Liberate Innovations Inc. has welcomed Silvester Insurance Advisors to its family of customers. The independent insurance brokerage leveraged Liberate’s groundbreaking Voice AI to take policyholder services and operational efficiency to the next level.

With Liberate Voice AI, RIGHTSURE Customers Never Wait On Hold

Offering coverage for everything from pets to jets in 42 states, RIGHTSURE Insurance Group is known for its team of Famously Friendly Humans. Now, with the addition of Voice AI technology by Liberate Innovations, Inc., RIGHTSURE has raised the service bar even higher, enabling callers to receive immediate phone support with zero hold time.‍

Signature Insurance Group has partnered with Liberate Innovations, Inc. to enhance policyholder services with the addition of Voice AI agents.

Liberate Voice AI Revolutionizes Policyholder Services for Signature Insurance Group

Signature Insurance Group has partnered with Liberate Innovations, Inc. to enhance policyholder services with the addition of Voice AI agents.

Why Insurers Should Insist on HIPAA-Compliant AI Partners

If your tech and AI partners aren’t HIPAA-compliant, your company might not be HIPAA-compliant. Data breaches can happen anywhere in your supply chain, and if your business associates let sensitive information leak, you could face regulatory issues and reputational damage. That’s why it’s important to select tech and AI partners who handle all data with the care and security that HIPAA requires.

Introducing the Insurance Experience podcast!

Introducing the Insurance Experience podcast!

Today, we’re excited to announce our new podcast: Insurance Experience!

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Two Ways Voice AI Can Bolster Insurance Profitability

It’s easy to think of AI as a fun toy or oddity. You’ve probably seen articles about how AI can show us what famous cartoon characters would look like in real life or how it can write text in the style of Shakespeare. That’s interesting, but it’s not relevant for insurance industry leaders looking for ways to improve their bottom lines.

Can Voice AI Solve the Insurance Call Center Problem?

In our last article, we looked at the insurance call center problem. Insurers are dealing with rising labor costs and worker shortages. As a result, it’s becoming harder to keep up with customer expectations, especially when widespread natural disasters trigger surges in call volume. Since billions of dollars of premiums are at stake, insurers need a solution ASAP. That solution is voice AI for insurance.

Insurance Carriers Have a Call Center Problem

No customers like waiting on hold, but insurance customers who are dealing with coverage problems or claims definitely don’t like it. Unfortunately, insurance carriers are dealing with rising costs and labor shortages, which is taking a toll on insurance call centers.

Fast, Affordable Digital FNOL Now Possible with Insuresoft-Liberate Pre-Integration

In a groundbreaking move aimed at enhancing policyholder experience and driving operational efficiency, Insuresoft and Liberate Innovations Inc. (Liberate) have finalized a pre-integration between the Liberate digital First Notice of Loss (FNOL) solution and the Insuresoft policy administration system.

Agentic AI for Insurance Has Arrived

Agentic AI for insurance promises to deliver fully capable AI assistants that can carry out complex claims and underwriting processes.