Key trends and insights

Welcome to Liberate Inc.'s blog, where we explore the latest trends and strategies shaping the future of contact centers. Learn how AI-driven automation is transforming customer interactions and driving efficiency in the industry.

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News

Liberate Offers Voice AI Solutions that are HIPAA, PCI and SOC2 Certified

Liberate, a leading conversational AI platform designed to transform the insurance industry, has completed its Health Insurance Portability and Accountability Act (HIPAA) certification.
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Liberate Offers Voice AI Solutions that are HIPAA, PCI and SOC2 Certified
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Branch Selects Liberate’s Voice AI
News
2
min read

Branch Selects Liberate’s Voice AI for FNOL and Digital Customer Experience

Branch, a full-stack insurance provider that uses data, technology and automation to make bundling home and auto insurance easier than ever has partnered with Liberate Innovations, Inc. to facilitate faster, easier claim journeys using innovative digital FNOL and Voice AI for FNOL solutions. 

Insurance agency growth
Process improvement
3
min read

5 Ways Insurance Agencies Can Grow In 2025

Have you noticed that insurance ads are suddenly showing up on TV again? As the hard market eases, and carriers transition back into growth mode, it’s an exciting time to be in the insurance agency business. Rates are stabilizing, coverage capacity is opening up, and after a few years of navigating the hard market, many policyholders have learned to appreciate and rely on their agents a little more.

Insurance Experience Podcast
Insurance experience podcast
1
min read

Liberate’s Ryan Eldridge on Transforming Insurance with AI

In this episode of the Insurance Experience podcast...

Liberate and RIGHTSURE
News
2
min read

With Liberate Voice AI, RIGHTSURE Customers Never Wait On Hold

Offering coverage for everything from pets to jets in 42 states, RIGHTSURE Insurance Group is known for its team of Famously Friendly Humans. Now, with the addition of Voice AI technology by Liberate Innovations, Inc., RIGHTSURE has raised the service bar even higher, enabling callers to receive immediate phone support with zero hold time.‍

Signature Insurance Group has partnered with Liberate Innovations, Inc. to enhance policyholder services with the addition of Voice AI agents.
News
2
min read

Liberate Voice AI Revolutionizes Policyholder Services for Signature Insurance Group

Signature Insurance Group has partnered with Liberate Innovations, Inc. to enhance policyholder services with the addition of Voice AI agents.

HIPAA-compliant AI partners
Process improvement
3
min read

Why Insurers Should Insist on HIPAA-Compliant AI Partners

If your tech and AI partners aren’t HIPAA-compliant, your company might not be HIPAA-compliant. Data breaches can happen anywhere in your supply chain, and if your business associates let sensitive information leak, you could face regulatory issues and reputational damage. That’s why it’s important to select tech and AI partners who handle all data with the care and security that HIPAA requires.

Voice AI for Insurance Profitability
Process improvement
3
min read

Two Ways Voice AI Can Bolster Insurance Profitability

It’s easy to think of AI as a fun toy or oddity. You’ve probably seen articles about how AI can show us what famous cartoon characters would look like in real life or how it can write text in the style of Shakespeare. That’s interesting, but it’s not relevant for insurance industry leaders looking for ways to improve their bottom lines.

Voice AI for insurance
Process improvement
3
min read

Can Voice AI Solve the Insurance Call Center Problem?

In our last article, we looked at the insurance call center problem. Insurers are dealing with rising labor costs and worker shortages. As a result, it’s becoming harder to keep up with customer expectations, especially when widespread natural disasters trigger surges in call volume. Since billions of dollars of premiums are at stake, insurers need a solution ASAP. That solution is voice AI for insurance.

insurance call centers
Process improvement
3
min read

Insurance Carriers Have a Call Center Problem

No customers like waiting on hold, but insurance customers who are dealing with coverage problems or claims definitely don’t like it. Unfortunately, insurance carriers are dealing with rising costs and labor shortages, which is taking a toll on insurance call centers.

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